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Quick Questions
Some of our most frequently asked questions.
What kind of support do you offer? What about on-site support?
BoardMaps offers 24x7 support via phone and live chat. Phone numbers can be found at the bottom of this page. Live chat is located in the bottom right corner on all pages.

All self-service tickets and e-mails will be responded to within 24 business hours. On-site support can be arranged if needed. Contact your System Administrator for assistance.
Does BoardMaps offer single sign on (SSO)?
Yes, SSO is available through Microsoft Active Directory or Microsoft Azure. We also offer Multi-Factor Authentication on mobile and tablet devices using TouchID (iPad & iPhone), FaceID (iPhone), or passcode.
What file types are supported?
Supported file types: zip, arj, 7z, rar, aac, mp3, alac, wav, wma, 3gp, avi, flv, mkv, mp4, mpeg, mpg, wmv, svg, png, jpg, jpeg, bmp, gif, tif, tiff, pdf, doc, docx, xps, rtf, txt, odt, xls, xlsx, csv, ods, ppt, pptx, pps, ppsx, odp, vsd, vsdx, mdp, mpp, mppx, mpt, msg, log
What video conference software to you integrate with?
We currently integrate with Skype for Business. More integrations are coming soon.
Do you have a collaboration feature where members can chat with each other?
Yes, members can send messages and comments to one another.
Can I get BoardMaps on my phone?
Yes, BoardMaps offers an iPhone app as well as an iPad and Android tablet app.

For iPhone users, download our app from the Apple App Store.

For iPad users, download our app from the Apple App Store.

For Android users, download our app from the Google Play Store.
Why can't I annotate on a document?
Annotating is available on PDF documents via the mobile apps. A setting can be enabled to convert all documents to PDFs so they can be annotated. When documents are downloaded they will be in the original file format. Contact your System Administrator or Customer Success Manager for assistance.
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All rights reserved. Various trademarks held by their respective owners.
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